Shipping Policy
At IzzySauvage.com, we want to make sure our customers are satisfied with their purchases and receive their orders in a timely and efficient manner. Below is our shipping policy:
Processing and Delivery Times:
- We typically process and ship orders within 1-2 business days.
- Our shipping partners are DHL and Fedex and all packages are Fully Insured and have tracking numbers.
- Delivery times may vary based on your location and shipping method. Please note that delivery times are estimated and not guaranteed.
- Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Methods and Rates:
- We offer several shipping options at checkout, including standard shipping, expedited shipping, and international shipping.
- Shipping rates are calculated based on the weight of your order and your shipping address.
- We offer free standard shipping on orders over a certain amount (varies by location).
- European Standard shipping time frame is 3 - 5 days
International Shipping:
- We ship to select countries outside of the United States. Please note that international orders may be subject to customs fees, taxes, and other import charges that are the responsibility of the customer.
- Delivery times for international orders are between 4 - 7 Days
Order Changes and Cancellations:
- If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet shipped.
Damaged or Lost Packages:
- If your order is damaged or lost during shipping, please contact us immediately so we can resolve the issue.
- For lost packages, we will file a claim with the carrier and either issue a replacement or refund once the claim is resolved.
- For damaged packages, please provide photos of the damage and we will work with you to provide a replacement or refund.
Please note that our shipping policy is subject to change at any time, and we encourage you to review it before placing your order. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at customer.services@izzysauvage.com
